[PDF.23hc] Service Offerings and Agreements: A guide for ITIL® exam candidates
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Service Offerings and Agreements: A guide for ITIL® exam candidates
Richard Griffiths
[PDF.rl55] Service Offerings and Agreements: A guide for ITIL® exam candidates
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| #734291 in eBooks | 2014-05-01 | 2014-05-01 | File type: PDF||0 of 0 people found the following review helpful.| A great compendium for ITIL Practitioner.|By Alcatrez|An excellent compendium to ITIL Service Design and Service Strategy. A well laid-out format of chapters and references to the original ITIL Publications. I recommend this book for any ITIL Practitioner.|0 of 0 people found the following review helpful.| Helped add a little "everyday language", com|About the Author|Richard has worked as practitioner, trainer and consultant in all aspects of ITIL for a number of large and small organisations worldwide. He has been a question compiler and examiner at all levels for 14 years and uses the knowledge gained thro
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.
You easily download any file type for your device.Service Offerings and Agreements: A guide for ITIL® exam candidates | Richard Griffiths. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
