[PDF.27kf] Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

[PDF.gf55] Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

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 | #1209660 in eBooks |  1993-08-04 |  1993-08-04 | File type: PDF

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||0 of 0 people found the following review helpful.| Phenomenal|By Carson|I wish I had read this great work when a graduate student in my sociology program. This is a very insightful and scholarly work that is directly applicable even today to those in many professions who have been experiencing the negative effects of depersonalization, alienation, deskilling, routinization and other sordid effects of various occupational ghett|From Library Journal|Leidner (sociology, Univ. of Pennsylvania) uses participant observation to explore aspects of service-industry efforts to insure sameness of effort and routinization of work. The author chooses for examples the ubiquitous McDonald's and the

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"

Leidner's fascinating report from the frontlines of two majo...

You can specify the type of files you want, for your gadget.Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life   |  Robin Leidner. I was recommended this book by a dear friend of mine.

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